When setting up or revamping your practice, it is important to consider manufacturer policies on equipment returns, deliveries, warranties and product guarantees. While it may be tempting to buy used equipment or the least expensive item in your budget, that can come at the cost of quality. Although used tables are an option, there is no way to guarantee how well a treatment table was cared for and oftentimes protection is not offered. If treatment furniture breaks or becomes unfunctional warranties often do not cover second owners. An exceptional warranty is one of the most important qualities of any treatment option. Unfortunately, even durable materials can fail at times. Reputable companies will stand behind their products. Treatment tables are an investment and a superior piece is worth the price if it comes with quality guarantees.
It is important to ensure the equipment you are purchasing comes with a return window in the event the product does not meet your treatment space needs. Additionally if any problems occur with delivery you will need a guarantee for your satisfaction. ComfortSoul products are crafted with the utmost quality and care and boast a satisfaction guarantee. If you’re not completely satisfied with your product, you can exchange the item within 30 days of receipt without a restocking fee.
Delivery insurance is necessary for big-ticket items like treatment room furniture, in case there is any damage in transit. ComfortSoul tables and accessories are carefully inspected, packaged in protective materials, and insured against damage during shipment. Inspect and document any freight damage to the box or item upon delivery. ComfortSoul will ensure a satisfactory resolution on any delivery claims.
Sometimes things don’t go as planned and parts need to be replaced. In that case, you need to ensure your table has a warranty to support replacement parts and repairs. ComfortSoul offers an industry-best lifetime limited warranty on all treatment furniture. We guarantee all table frames against defects in material or construction for the lifetime of the product for the original owner, or up to five years after purchase if the product is discontinued. Foam and upholstery are covered for three years, although replacement cushions are available to repurchase to extend the life of a functional treatment table. Hydraulic systems, motors, controls and actuators are warranted for two years, and accessories are warranted for one year, unless otherwise noted. All electrical components are available for replacement purchase to further extend the use of your treatment table.
We hope you will never have to exercise the warranty for your treatment table or any accessories but in the case that you do have to, it’s vital to know what is covered and guaranteed. At ComfortSoul we stand behind our products and quality guarantee as well our exceptional customer service to ensure your satisfaction. We understand that building a lasting relationship with our customers is important to our success.