Comfort Soul products are built with the utmost quality and care. If you are not completely satisfied with your Comfort Soul product and would like to return it, please contact our Customer Service Department within 30 days of receipt for a Return Authorization (RA) number. Customers are responsible for return shipping costs and a 20% restocking fee. All returned items must be in new condition, in the original packaging with the original receipt of purchase. Comfort Soul will not accept a returned package without a RA number. Products returned to the factory with damage are the responsibility of the sender. Return shipping is non refundable.
Comfort Soul offers an industry best warranty on all tables and accessories. We guarantee our table frames against defects in material and workmanship for as long as the original purchaser owns the table, or five years after if the model is discontinued. Foam and upholstery covering are warranted for three years. Hydraulic systems, motors, controls and actuators are warranted for two years, contact customer service with the product model number for replacement parts. Accessories are warranted for one year, unless otherwise noted.
Comfort Soul may repair or replace defective components at our discretion. For factory returns and repairs, customers are responsible for shipping costs associated with returns. Shipping costs associated with non warrantied returns are non refundable. Comfort Soul will return a warranted product, with standard shipping pre-paid, to customers in the continental US. International customers are responsible for any applicable duties and taxes, as well as all shipping charges inbound and outbound, these fees are non refundable. Normal wear and tear, and costs associated with maintenance procedures, and damage caused by accident, misuse, improper maintenance, harsh operating environments or neglect (which includes tears in the upholstery and damage caused by harsh chemical-based cleaners) are not covered under this warranty. All warranties are limited to repair or replacement at Comfort Soul’s discretion, unless otherwise stated.
Please contact Comfort Soul at (877)266-7685 or email us at firstname.lastname@example.org. Please have proof of purchase and the product serial number readily available to ensure expedited service.
Your Comfort Soul table and accessories are carefully inspected, packaged in protective materials, and then insured against damage during shipment. To ensure full coverage, please inspect all tables for freight damage at time of delivery. If you notice any damage to the exterior of the box and/or the product itself, be sure to note all damages, (taking photos when available) prior to signing the shipping/delivery paperwork, and notify Comfort Soul immediately. Contact email@example.com or please call 1-877-266-7685.