ComfortSoul products are built to the highest standards. If you are not completely satisfied with your ComfortSoul product and would like to return it, please contact Customer Service within 30 days of receipt to receive a Return Authorization (RA) number that will be used to accept the return. Returned merchandise is refundable only if undamaged, in new condition, and in the original packaging. Products returned to the factory with damage are the responsibility of the sender. Customers are responsible for return shipping costs and a 20% restocking fee. Return shipping is non refundable.
ComfortSoul may repair or replace defective components at our discretion. For factory returns and repairs, customers are responsible for shipping costs. ComfortSoul will return a warranted product, with pre-paid standard shipping to customers in the continental US. International customers are responsible for any applicable duties and taxes, as well as all shipping charges inbound and outbound. Normal wear and tear, costs associated with maintenance procedures, and damage caused by accident, misuse, improper maintenance, harsh operating environments or neglect (which includes tears in the upholstery and damage caused by harsh chemical-based cleaners) are not covered under warranty.
All ComfortSoul tables and accessories are carefully inspected, packaged, and insured against shipment damage. Please inspect all tables for freight damage at time of delivery. If you notice any damage to the exterior of the box and/or the product itself, be sure to note all damages (taking photos when available) prior to signing for the delivery, and notify ComfortSoul immediately.